Covid-19: supporting our customers

Posted on 30 March 2020

Dear Customer

In this difficult time, and as your trusted supplier, we are doing everything we can to ensure that day-to-day operations continue without interruption.

As a responsible company, and in order to support you and your business at this challenging time, npower Business Solutions can offer the flexibility of sending copy invoices to facilitate payments in the event that you need to work from home.

We would also request you contact us so that we can update our records with any alternative contacts should a key member(s) of your team be off during this unsettling period. Please provide us with any names, email and alternative invoicing addresses that you would like us to send invoices to, by contacting our Customer Contact Centre.

Did you know that you can quickly and easily sign-up to our Direct Debit service? Simply call our Customer Contact Centre on 0800 138 2322. We are open 8:00am – 5:00pm, Monday to Thursday and 8:00am – 4:30pm on Fridays and will be happy to help.

npower business solutions is also offering additional support to its customers affected by COVID-19 (coronavirus) who are experiencing financial difficulties. If you believe you fall within this category and are struggling to pay your invoices, it is important that you make contact with our Debt Support Team via email at birchdebtsolutions@npower.com or by calling 0845 166 3634 as soon as possible where they will be able to help you.

Please note that every customer will be reviewed on a case-by-case basis.

Thank you for your continued support and stay safe.

npower Business Solutions

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